Frequently Asked Questions
Everything you need to know about your vacuum cleaner purchase and maintenance.
How do I know which vacuum cleaner is right for my flooring type?
Selecting the right vacuum depends on your home's layout. Upright vacuums are ideal for deep-cleaning thick carpets, while canister vacuums offer better maneuverability for hardwood floors and stairs. We recommend checking the product specifications for 'adjustable height' or 'brush roll on/off' features to ensure compatibility with your surfaces.
What is your shipping policy and do you offer free delivery?
We offer free standard shipping on all orders over $50 within the contiguous United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
What is your return policy for open-box vacuums?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of delivery. Please note that the item must be returned in its original packaging with all accessories included. A restocking fee may apply to used units.
Are the replacement filters and bags genuine OEM parts?
Yes, VacuumCleanerMarket is an authorized dealer for all brands we carry, including Miele, Dyson, and Shark. We sell only genuine manufacturer parts (OEM) to ensure your vacuum maintains its peak suction power and warranty status.
How often should I replace my vacuum's HEPA filter?
For optimal air quality and motor performance, we recommend replacing your HEPA filter every 6 to 12 months, depending on usage and whether you have pets. Washable filters should be cleaned every 3 months and allowed to air dry completely for 24 hours before reuse.
Do you offer warranty support for the brands you sell?
All new vacuum cleaners come with a full manufacturer's warranty. If you experience a defect, you can contact us for assistance in locating an authorized service center or to facilitate a warranty claim directly with the brand.